Month: November 2017

Why aren’t front line staff taught how to reset their attitude between clients?

Something that I have am noticing more and more regularly, is how the front line staff in a number of businesses are having trouble resetting their attitude between phone calls or even between the people they have lined up in front of them.  One negative conversation or experience, seems to spill over to the next conversation or phone call, or even worse to everyone they meet or chat to for the day. With the importance of first impressions at stake, and a world where poor online reviews mean a genuine loss of sales, this problem makes business sense to...

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Do you have enough gratitude in your life?

Over the last couple of months,  I have been rubbing shoulders with a group of very successful people, and the one thing that kept coming to the surface in all these conversations were discussions on gratitude. The one moment this hit home for me,  was when I spent 3 days with Aaron Sansoni at his Sales Mastery Bootcamp, and a further 3 days at the Million Dollar Agent Bootcamp a month or so later.   Aaron spoke about a gratitude wall in his walk in robe, that he stands in front of every morning and gets his mindset on track...

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Why Business networking is important

I can’t actually remember when  I started to take business networking seriously, however as long as I can remember, I have memories of meeting new people and ultimately those relationships began to grow into discussing mutually beneficial partnerships. The successful people around me, always seem to credit a lot of their success to the “network” of people they have on their team or access to in some capacity.  Many have told me that a huge factor in their journey can be attributed to the people they have met through different forms of business networking. I’ve seen so many benefits,...

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Why LinkedIn Changed My Life

I’ve always had a passion for networking during my working years, with my first introduction to networking being BNI or Business Networking International during my Telstra days.   As a communications specialist, I was always the one person in the room that totally cleaned up when it came to business leads & introductions. During all this time however, I didn’t take Linkedin seriously.   I had a profile, and was connecting to new people occasionally and over the years I had managed to accumulate about 500 connections. It wasn’t until I swapped jobs and found the local chamber of commerce events...

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