Why aren’t front line staff taught how to reset their attitude between clients?
Something that I have am noticing more and more regularly, is how the front line staff in a number of businesses are having trouble resetting their attitude between phone calls or even between the people they have lined up in front of them. One negative conversation or experience, seems to spill over to the next conversation or phone call, or even worse to everyone they meet or chat to for the day. With the importance of first impressions at stake, and a world where poor online reviews mean a genuine loss of sales, this problem makes business sense to...
Read More
Recent Comments